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WARRANTY

 

Our Smart Tiles peel and stick tiles will remain securely attached to your wall for as long as you desire, that's our promise!

If by any chance a Smart Tiles were to present a defect, we will replace it after assessing the situation and according to the following conditions:

  • Provide proof of purchase (such as an invoice or a receipt)
  • Provide the batch number*

 

This warranty also covers any potential design or manufacturing defects.

 

For the warranty to be applicable, the following conditions apply:

  • The claim must comply with the terms specified in our Terms and Conditions under the "Warranty" paragraph.
  • The installation surface matches the surfaces specified by Smart Tiles (see FAQ).
  • The installation surface has been properly prepared in accordance with the prerequisites provided by Smart Tiles (see FAQ).
  • A period of three (3) weeks has been respected between the last paint layer of the installation surface and the application of the Smart Tiles.
  • The installation has been done when the Smart Tiles are at room temperature (18°C to 35°C – 65°F to 95°F).
  • The installation has been done in a room with a room temperature of 18°C to 35°C – 65°F to 95°F.
  • The Smart Tiles are not directly exposed to steam, nor in direct contact with a heat source, nor submerged in water. For example, Smart Tiles should not be installed in a sauna or fireplace.
  • If the Smart Tiles are installed behind a stove without a protective panel or metal cover, a space of 20 centimeters (8 inches) has been left in accordance with the installation prerequisites.
  • The Smart Tiles are positioned to avoid any contact with open flames in accordance with the installation prerequisites.
  • The Smart Tiles are not exposed to a temperature exceeding 49°C (120°F).
  • A space of 6 centimeters (2 inches) has been always maintained between your Smart Tiles and a heat source such as a toaster oven.
  • When maintaining the Smart Tiles, Smart Tiles recommendations have been followed, namely the use of a mild non-abrasive product and under no circumstances strong cleaners or chemicals.

 

*You can find the batch number on the side of the tile.